six5s Privacy
Policy

This Privacy Policy is published by six5s ("the Company," "we," "us," or "our"), the operator of the online betting and casino platform accessible at six5s.net ("the Platform"). six5s operates under an international gaming licence and serves players primarily in Pakistan, providing cricket betting, live casino games, slot titles, and specialty games denominated in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, six5s acts as the data controller in respect of the personal data of its registered players and website visitors. This means six5s determines the purposes for which personal data is collected and the manner in which it is processed.

If you have any questions about this Privacy Policy or how six5s handles your personal data, you may contact the six5s support team at any time via live chat on the Platform, or by email at [email protected].

six5s collects personal data from you directly when you register an account, make a deposit or withdrawal, contact support, or use the Platform in any way. We also collect certain data automatically through standard web technologies. The categories of personal data we collect are as follows:

Data You Choose to Provide

Certain data is provided voluntarily when you fill in forms on the Platform, participate in promotions, respond to surveys, or communicate with the six5s support team. You are not obliged to provide this data, but withholding it may affect your ability to use certain features of the Platform.

six5s uses the personal data we collect for the following specific and legitimate purposes:

• Account management: To create, maintain, and administer your six5s account, including processing your login credentials and account preferences.
• Transaction processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard, and to maintain accurate financial records.
• Identity verification (KYC): To verify your identity and age in compliance with anti-money laundering legislation and the obligations imposed by our international operating licence.
• Regulatory compliance: To meet reporting, record-keeping, and due diligence obligations imposed by our licensing authority and applicable law, including AML and counter-terrorism financing requirements.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce deposit and betting limits you have set, and facilitate self-exclusion where requested.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service based on interaction history.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, and any other activity that may violate the six5s Terms & Conditions.
• Platform improvement: To analyse anonymised usage data in aggregate form to understand how players interact with six5s and make informed improvements to the platform experience.
• Promotional communications: To send you relevant offers, bonuses, and promotional information where you have provided consent to receive such communications. You may withdraw this consent at any time.

six5s processes your personal data on the following legal bases, depending on the purpose of processing:

• Contractual necessity: Processing your registration data, transaction data, and gaming activity data is necessary to fulfil the contract between you and six5s — i.e., to operate your account and deliver the services you have requested.
• Legal obligation: Processing your identity verification documents and maintaining financial transaction records is required by anti-money laundering legislation and the conditions of our international gaming licence.
• Legitimate interests: Processing technical data for fraud prevention, security monitoring, and platform performance optimisation is carried out in the legitimate interests of six5s and the broader player community, provided these interests are not overridden by your fundamental rights.
• Consent: Sending you promotional communications is based on your explicit consent. You may withdraw consent at any time by updating your account communication preferences or contacting support.

six5s does not sell or rent your personal data to third parties. We share personal data with the following categories of third parties only where strictly necessary and under appropriate contractual data protection obligations:

• Payment processors: JazzCash, EasyPaisa, and partner banks (HBL, UBL, Meezan Bank) receive the minimum transaction data required to process your deposits and withdrawals. Card scheme partners (Visa/Mastercard) receive data necessary to authorise card transactions.
• KYC and identity verification providers: Third-party identity verification services may receive copies of your identity documents for the purpose of automated or manual verification. These providers operate under strict contractual data protection requirements.
• Game content providers: Slot game and live casino software providers may receive anonymised session data for game performance and RNG certification purposes. Personally identifiable data is not shared with game providers.
• Regulatory authorities: six5s may be required by law or by its licensing authority to disclose certain player data, transaction records, or gaming activity data to regulatory bodies. Such disclosures are made only to the extent required by law.
• Law enforcement: Where required by valid legal process, court order, or in the prevention of serious crime, six5s may disclose personal data to law enforcement agencies. six5s will, wherever permissible, notify affected players of such disclosures.

six5s uses cookies and similar tracking technologies to operate the Platform correctly, maintain your login session, remember your preferences, and analyse how the Platform is used. The categories of cookies used by six5s are as follows:

• Strictly necessary cookies: These are essential for the Platform to function. They enable login session management, security token validation, and basket/wager state preservation. These cookies cannot be disabled without rendering the Platform non-functional.
• Functional cookies: These remember your preferences such as language settings, display preferences, and responsible gaming tools you have activated. They improve your experience on return visits.
• Analytics cookies: six5s uses anonymised analytics to understand how players navigate the Platform — which pages are visited most frequently, where users encounter difficulties, and how the overall platform flow can be improved. No personally identifiable data is included in analytics reports.
• Security cookies: These are used to detect and prevent fraudulent login attempts, bot activity, and other security threats to the six5s platform and player accounts.

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair the functionality of the six5s platform. Disabling analytics cookies will not affect your ability to use the Platform.

six5s implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the six5s servers.
• Encryption of sensitive data at rest, including identity documents, financial records, and password credentials (stored as salted hashes, never in plain text).
• Role-based access controls that restrict employee access to personal data to those whose job functions require it, on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability management procedures conducted by qualified security professionals.
• Continuous real-time monitoring of server infrastructure for anomalous activity, intrusion attempts, and data exfiltration indicators.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access through compromised credentials.

six5s retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:

• Account data: Retained for the duration of your active account relationship with six5s, plus a minimum of five years following account closure to meet AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction in accordance with anti-money laundering legislation applicable to our operating jurisdiction.
• KYC verification documents: Retained for the duration of the account relationship plus a minimum of five years, as required under our international licensing obligations.
• Support communication records: Retained for a maximum of three years from the date of the last interaction, unless a longer retention period is required for an ongoing dispute or regulatory investigation.
• Technical and analytics data: Aggregated anonymised analytics are retained indefinitely for platform improvement purposes. Identifiable technical data (such as IP logs) is retained for a maximum of 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.

Depending on applicable law, you may have the following rights in respect of your personal data held by six5s. To exercise any of these rights, please contact the six5s support team.

The six5s platform is strictly intended for adults aged 21 years and above. six5s does not knowingly collect personal data from individuals under the age of 21. If six5s becomes aware that personal data has been submitted by a person under 21 years of age, that account will be immediately suspended and the associated personal data deleted without retention, except where retention is required to report the breach to the relevant regulatory authority.

Parents and guardians who believe that a minor may have registered a six5s account are urged to contact the support team immediately. six5s takes the protection of minors from gambling content extremely seriously and enforces its 21+ age policy through document-based KYC verification procedures.

six5s operates under an international gaming licence and its server infrastructure may be located in jurisdictions outside Pakistan. Where your personal data is transferred to, stored in, or processed in a country that does not have data protection laws equivalent to those of your home jurisdiction, six5s implements appropriate safeguards to ensure your data is protected to a standard consistent with this Privacy Policy.

These safeguards may include standard contractual clauses, binding corporate rules, or the use of providers operating under recognised data protection certification frameworks. By registering an account with six5s and accepting this Privacy Policy, you consent to the transfer of your personal data as described in this section.

six5s reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, six5s will publish the revised Privacy Policy on the Platform with an updated effective date and will use reasonable efforts to notify active account holders via email or in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how six5s handles your personal data. Your continued use of the Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how six5s handles your personal data, please do not hesitate to contact us. The six5s data protection contact channel is available 24 hours a day, seven days a week.

• Live chat: Available via the six5s platform at six5s.net — the fastest way to reach the support team.
• Email: [email protected] — for formal data rights requests and privacy-related enquiries. Please include "Privacy Request" in the subject line of your message.

If you are not satisfied with how six5s has handled your privacy concerns after contacting us directly, you may have the right to lodge a complaint with the data protection regulatory authority in your jurisdiction or with the authority overseeing our operating licence. Details of the relevant authority are available on request.